Privacy policy

Last updated: May 28, 2026

Introduction

ORIVEX ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or interact with our services.

Information We Collect

We may collect the following information:

  • Name
  • Email address
  • Phone number
  • Residential suburb or location
  • Product information submitted through our forms
  • Images of hardware submitted through our forms
  • Shipping and billing information
  • Website usage and analytics data

How We Use Your Information

We use your information to:

  • Respond to enquiries and quote requests
  • Arrange product pickups and deliveries
  • Process purchases and orders
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and maintain security
  • Comply with legal obligations

Payments

Payments made through our website may be processed by third-party payment providers such as Stripe and Shopify Payments. ORIVEX does not store full payment card details on its systems.

Shipping and Orders

When purchasing products through our website, we may collect shipping and contact information necessary to fulfil and deliver your order.

Website Analytics

Our website may use cookies and analytics services to understand visitor behaviour and improve website performance. This information is generally collected in an aggregated and non-identifiable form.

Information Sharing

We do not sell or rent your personal information.

We may share information with trusted third parties when necessary to:

  • Process payments
  • Deliver products
  • Operate our website
  • Comply with legal requirements

Data Security

We take reasonable measures to protect personal information from unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is completely secure.

Access and Corrections

You may request access to or correction of personal information we hold about you by contacting us.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

ORIVEX

Email: support@orivex.com.au

Website: www.orivex.com.au