ORIVEX Warranty Policy

At ORIVEX, we aim to provide reliable and thoroughly tested hardware and systems.

All products sold by ORIVEX are tested prior to sale to ensure functionality and stability.

Warranty Coverage

Unless otherwise stated, ORIVEX provides a 14-day limited warranty from the date of purchase on eligible products.

This warranty covers:

• Hardware faults not caused by the customer
• Products arriving not as described
• Major functional issues occurring under normal use

Warranty Exclusions

The warranty does not cover:

• Physical damage
• Water damage
• User-caused damage
• Incorrect installation or misuse
• Software issues caused after purchase
• Overclocking damage
• Damage caused by third-party modifications

Used Hardware Notice

Many products sold by ORIVEX are pre-owned or refurbished. Cosmetic wear may be present and will be disclosed where possible.

Warranty Process

Customers must contact ORIVEX with:

• Proof of purchase
• Description of the issue
• Photos/videos if requested

ORIVEX reserves the right to inspect and test returned products before offering:

• repair
• replacement
• refund
  where appropriate.

Contact

For warranty claims, please contact:
support@orivex.com.au

 

 

ORIVEX Return Policy

At ORIVEX, customer satisfaction and transparency are important to us.

Change of Mind

Due to the nature of second-hand and refurbished hardware, ORIVEX generally does not accept returns for change of mind.

Faulty or Incorrect Items

If a product is:

• faulty
• significantly different from its description
• not functioning correctly upon arrival

please contact ORIVEX within 14 days of receiving the product.

Return Conditions

Returned items must:

• be in the same condition as sold
• include all included accessories where applicable
• not show signs of misuse or physical damage

Refunds

Approved refunds may be issued through the original payment method after inspection and testing.

Return Shipping

Customers may be responsible for return shipping costs unless the item is confirmed to be faulty or incorrect.

Contact

For return enquiries, please contact:
support@orivex.com.au

 

ORIVEX Shipping & Pickup Policy

ORIVEX offers both local pickup and Australia-wide shipping on selected products.

Local Pickup

Same-day or next-day pickup may be available in selected Brisbane areas depending on availability.

Pickup details will be arranged directly with the customer after purchase or enquiry.

Shipping

Products are packaged carefully to help ensure safe delivery.

Shipping times may vary depending on:

• location
• courier services
• product availability

Tracking information will be provided where applicable.

Shipping Disclaimer

ORIVEX is not responsible for:

• courier delays
• incorrect delivery information provided by customers
• damage caused after delivery

Customers should inspect products upon arrival and contact ORIVEX promptly if any issues are identified.

Contact

For shipping enquiries, please contact:
support@orivex.com.au