Australian Consumer Law

All products sold by ORIVEX are covered by the consumer guarantees provided under Australian Consumer Law (ACL).

These guarantees apply in addition to any warranty offered by ORIVEX and cannot be excluded, restricted or modified.

When purchasing second-hand hardware, the age, condition, price and description of the product will be taken into account when determining what is considered reasonable under Australian Consumer Law.

Product Testing

All products sold by ORIVEX are tested prior to sale.

Where applicable, hardware may be stress tested, benchmarked, inspected and verified as functional before being listed for sale.

Any known faults, defects or cosmetic issues will be disclosed within the product listing wherever possible.

Faulty Products

If a product develops a fault that existed at the time of sale, customers may be entitled to a repair, replacement, refund or other remedy in accordance with Australian Consumer Law.

The remedy provided will depend on the nature of the issue and the circumstances of the purchase.

Customers experiencing an issue should contact ORIVEX as soon as possible with:

• Order number
• Description of the issue
• Photos or screenshots where relevant
• Any troubleshooting already performed

Change of Mind Returns

ORIVEX does not generally accept returns for change of mind purchases.

However, we may consider requests on a case-by-case basis at our discretion.

Products returned due to change of mind must:

• Be returned in the same condition supplied
• Include all accessories and packaging where applicable
• Not have been modified, damaged or misused

Any approved change-of-mind return may be subject to return shipping costs.

Used Hardware

Many products sold by ORIVEX are pre-owned or refurbished computer components.

Minor cosmetic wear, markings, scratches or signs of previous use may be present and do not necessarily indicate a fault.

Product photographs and descriptions should be reviewed carefully before purchase.

Shipping Damage

If an item arrives damaged during transit, customers should contact ORIVEX within 48 hours of delivery and provide photographs of:

• The packaging
• Shipping label
• Product damage

This allows us to investigate the issue with the shipping provider.

Contact Us

For any warranty, return or consumer guarantee enquiries, please contact:

ORIVEX

Email: support@orivex.com.au

ABN: 40 175 903 007

Brisbane, Queensland, Australia